• grandMA2 User Manual
  • grandMA2 Quick Start Guide
  • MA 3D
  • MA VPU
    • Introduction
      • Help from MA technical support
      • System requirements
    • For your Safety
    • Functions and Features
      • Transition from grandMA video to MA VPU
      • Teaser Mode
      • Comparison VPU plus / VPU basic / VPU light
    • Main Features
      • Installation and Maintenance
        • Startup
        • Software update
          • Service Packs
        • Update of Fixture Types
        • Backup
          • Handling backups with the VPU
          • Start Acronis on VPUs with serial Numbers up to # 86 on
          • Start Acronis on VPUs with serial Numbers from # 87
          • Restoring an image with Acronis
          • Storing an image with Acronis
          • Backup the VPU content after shipment
        • Access VPU via Network
        • Version of grandMA desk or grandMA onPC (off-line)
        • IP Addresses
          • IP Address of the PC
          • Art-Net IP Address
        • EDID Manager
        • CITP / MSEX Protocol
    • Communication with the grandMA Desk Series
      • Connection with the grandMA desk
      • Connection with the grandMA onPC (off-line) software
      • Connection States
    • Data Management
      • Master slave
      • Principle function diagram
      • Layer Properties
      • Layer Reference
      • Virtual Outputs
        • Virtual Output: Configuration of a TripleHead2Go Digital Port
      • Predefined Constellation
    • Several MA VPU applications in one grandMA show
    • Quickstart with grandMA2
    • Program surface
      • Internal Touch-Screen VPU plus
      • Internal Screen VPU light
      • Menu Bar
        • File...
        • View...
        • Render...
        • Help...
      • Toolbar
      • Status Bar
      • Preview
      • Multi Preview
      • Content Editor
        • Content: Image Pool (I-Pool)
        • Content: Text Ticker
        • Content: Eff1 Type...Eff4 Type
        • Content: 3D Objects
        • Content: Mask
      • Warper
        • Warper Fullscreen View
        • Warper Basic Operation
        • Warping
      • File Browser
    • Features Attributes and Functions
    • Order of Effect Execution
    • Softedging
    • Keystoning
    • Pixel Mapper
      • VPU - Pixel Mapper Graphical View
        • Pixel Mapper Toolbar
        • Pixel Mapper Editor
      • VPU - Pixel Mapper Grid View
      • Console - VPU Pixel Mapper View
    • Creation of customized 3D Objects
    • Content Specifications
      • Rovi Total CodeStudio for converting your content into MPEG2
      • Hap Content Converter
    • Warnings
    • Keyboard Shortcuts
    • Supplement MA Lighting
      • Intended use
      • Data
      • Symbols and warning labels
      • LIMITATIONS
      • Transport
      • General Safety Instructions
      • IMPORTANT SAFETY INSTRUCTIONS
      • Electric shock warning on the rear of the grandMA
      • Safety and Environment
      • Quickstart Connect VPU plus
      • Quickstart Connect VPU light
      • Switching the apparatus On/Off
      • Maintenance
      • Conformity
  • Release Notes
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Version 3.3

Help From MA Technical Support

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If the VPU is not working as described in the manual, you can take the following steps:

  • Error message: You cannot proceed with the next step of the description and you receive an error message:
    Refer to Error Messages and repeat the procedure.
    If the problem is still there, contact the technical support.
  • System is not working: If you cannot proceed with the next step of the description and you do not receive an error message:
    Contact the technical support and describe the last steps you took.

Technical Service and Support

MA Lighting and its extensive distributor network offer an unparalleled technical service.
Call on our expertise for help with any problem, no matter if it is regarding operation, software features, software installations or trouble shooting.

Please send an email (in English or German) to the tech support with your contact details and the technical question. See the email address of the technical support in the footer of this website.
This email service is monitored during MA Lighting's regular business hours in Germany from 8.30 a.m. until 5 p.m., Monday through Friday.

For emergency services please contact your local MA distributor or the MA Lighting Service Hotline.
Call: +49 5251 688865-99. Please note that this is a 24/7 hotline which is used for emergency cases only. Use this hotline only if troubles occur shortly before an upcoming event.


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