• dot2 User Manual
    • New in the Manual
    • Introduction
      • Intended Use
      • System Requirements dot2 onPC
      • Installation of dot2 onPC
    • What are...
      • System Colors
        • Command History
        • Executor
        • Values
      • Programmer
      • Groups
      • Presets
      • Tracking
      • Cues
      • Executors
      • Chasers
      • Effects
      • Preview and Blind
      • Network
      • IPv6
      • DMX Tester
    • How to...
      • Turn the console on and off
      • Update the console
      • Add, patch, change, and delete fixtures
      • Save and load your show
      • Use the command line
      • Use Encoders in the onPC
      • Work with groups
      • Work with presets
      • Work with cues
      • Work with chasers
      • Work with effects
      • Connect nodes, wings, 3D and onPC
      • Use external input triggers
      • Use MIDI and MIDI Show Control (MSC)
      • Use the external screen
      • Reset the console
    • Keys
      • Align
      • At
      • Backup
      • Blind
      • B.O.
      • Clear
      • Copy
      • Cue
      • Delete
      • DMX
      • [dot]
      • Down
      • Edit
      • Effect
      • [Encoder]
      • Esc
      • Exec (Executor)
      • [Exec Flash]
      • [Exec Go]
      • Fix
      • Fixture
      • Flash
      • Full
      • Go-
      • Go- (Large)
      • Go+
      • Go+ (Large)
      • [GoFastBack] <<<
      • [GoFastForward] >>>
      • Goto
      • Group
      • Help
      • Highlt (Highlight)
      • Label
      • If
      • MA
      • Macro
      • Magic
      • [Minus] -
      • Move
      • Next
      • [Numeric keys]
      • Off
      • On
      • Oops
      • Page
      • Page+
      • Page-
      • Pause
      • Pause (Large)
      • Please
      • [Plus] +
      • Preset
      • Prev (Previous)
      • Prvw (Preview)
      • Select
      • Set
      • Setup
      • Speed
      • Store
      • Thru
      • Time
      • Toggle
      • Tools
      • Up
      • Update
      • View [Eye]
    • Views & Windows
      • Control Elements
        • Command Line
        • Encoder Bar
        • Executor Bar
        • Preset Type Bar
        • Title Bar
        • View Bar
      • Icons
      • Add New Fixtures
      • Backup
      • Beam Preset Type
      • Calculator
      • Calibrate Screens
      • Change Functions of Executor
      • Choose Clone Method
      • Choose Copy Method
      • Choose Delete Method
      • Choose Store Method
      • Choose Update Method
      • Color Preset Type
      • Command Line
      • Configure Slot
      • Control Preset Type
      • Cues
      • Dimmer Preset Type
      • DMX
      • Edit Cue Number(s)
      • Effects
      • Empty Executor
      • Enter Name for
      • Executor Bar
      • Executor Pool
      • Fixtures
      • Fixture Schedule Overview
      • Focus Preset Type
      • Gobo Preset Type
      • Global Settings
      • Groups
      • Help
      • Import Fixture Type
      • Key Backlight
      • Leaving Patch & Fixture Schedule...
      • Load Show
      • Macros Pool
      • Magic Speeds
      • MIDI Configuration
      • MIDI Monitor
      • MIDI Show Control
      • Network Interface
      • Network Protocols Configuration
      • Network Setup
      • New Show
      • Off...
      • Oops
      • Page Pool
      • Patch and Fixture Schedule
      • Position Preset Type
      • Presets Pools
      • Remote Inputs Configuration
      • Save Show As...
      • Select DMX Address...
      • Select DMX Ports
      • Select Fixtures ID(s)
      • Select Fixture Type...
      • Select Function for Remote Inputs Configuration
      • Select Function of Executor
      • Select Language...
      • Select Session Number
      • Select Station...
      • Select Trig
      • Select Type
      • Select View
      • Select View for External Screen
      • Select Wing...
      • Session Collision
      • Settings of Executor
      • Setup
      • Shapers Preset Type
      • Software Update via USB
      • Sound Input Configuration
      • Status and Messages
      • System Clock
      • System Information
      • Time defaults
      • Timecode Configuration
      • Tools
      • Video Preset Type
      • Virtual Playbacks
      • Window Settings
      • Wings
      • Wings & Nodes Diagnosis
    • Commands
      • >>> [GoFastForward]
      • <<< [GoFastBack]
      • - [Minus]
      • + [Plus]
      • Assign
      • At
      • Black
      • Blind
      • Call
      • Clone
      • Copy
      • Cue
      • Default
      • Delay
      • Delete
      • Dmx
      • DmxUniverse
      • Edit
      • Effect
      • Executor
      • Fade
      • Fix
      • Fixture
      • Flash
      • Full
      • FullHighlight
      • Go
      • GoBack
      • Goto
      • Group
      • Help
      • If
      • IfOutput
      • Invert
      • Label
      • Learn
      • Macro
      • MidiNote
      • Move
      • Off
      • On
      • OutDelay
      • OutFade
      • Page
      • Park
      • Pause
      • Preset
      • PresetType
      • Preview
      • Rate
      • Record
      • Release
      • Remove
      • Replace
      • Select
      • Selection
      • SetIP
      • SnapPercent
      • Stomp
      • Store
      • StoreLook
      • SyncEffects
      • Temp
      • Thru
      • Toggle
      • Top
      • Unpark
      • Update
      • View [Eye]
      • Zero
    • Hints for Operating
    • Error Handling
      • CrashLogCopy
      • CrashLogDelete
      • CrashLogList
      • Error Messages
    • Glossary
  • dot2 Quick Start Guide
  • dot2 3D
  • dot2 Release Notes
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Version 1.3

Error Handling

Table of contents of this topic

If the dot2 is not working like in the description of the following manual, there are the following opportunities.

  • Error message: You can not go forward to the next step of the description and you get an error message:
    Refer to, Error Messages and repeat the procedure.
    If the problem is still there contact the technical support.
  • System is not working: If you can not go forward to the next step of the description and you do not get an error message:
    Contact the technical support and describe the last steps you did. If the console crashes, use the commands ChrashLogCopy and CrashLogList to get further information for the technical support.

Technical Service and Support

MA Lighting and its extensive distributor network offer an unparalleled technical service.
Call on our expertise for help with any problem, no matter if it is regarding operation, software features, software installations or trouble shooting.

Please send an email (in English or German) to the tech support with your contact details and subject information. See the email address of the tech support in footer. 
This e-mail service is monitored during MA Lighting's regular business hours in Germany from 8.30 a.m. until 5 p.m., Monday through Friday.

For emergency services please contact your local MA distributor or the MA Lighting Service Hotline.
Call: +49.5251.688865-99. Please note, this 24/7 hotline is strictly for emergency cases – for people being in trouble out in the field.

 




Sub topics

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